CUSTOMER CARE

Pager sales and service is performed at the Point of Sale.Reduces customer frustration and improves employee performance; giving customer service people ready access to information with regards to pager accounts.

HIGHLIGHTS OF THE PAGER SOLUTION

• Serial Number tracking
• Cap code tracking
• Phone number/phone bank management
• Phone number specific options
• Pager plan selection - up to 4 telephone numbers assigned to a pager
• Pager exchange
• Billing frequency selection
• Insurance plan
• Maintenance plan
• Voice mail options
• Recurring billing with call count
• Pager contract
• Automatic activation for Zetron, Glenayre, Unipage...
• Service suspensions
• Service cancellation

ONE STEP OPERATION

Avoid multiple entries into various software programs and file manipulations that are prone to
error.

As every module of this solution is integrated, the entries for pagers are carried all the way
through the system. You can now relate to all the information pertaining to a transaction using
tools such as breakouts, drill downs and related lookups.

BILLING

Recurring billing is automatically performed according to bill cycles. Bills may be sent by e-mail,
fax, posted against credit cards, or be sent out regular mail.

SINGLE ENTRY

PagerCare covers the complete pager handling cycle from sales to activation, to billing and
collection with Inventory Management and stock replenishment.