PROVIDE EXCELLENT EQUIPMENT SERVICE!

Keeping track of all the important information about your equipment, customer equipment, equipment returned to the manufacturer, and equipment currently under repair is a demanding task. Equipment is constantly on the move and changing. A great way to keep control of your equipment is with Equipment Servicing.

WITH EQUIPMENT SERVICING, YOU CAN:

• Know the detailed service history for each piece of equipment you service
• Know the warranty dates on each piece of equipmen so you can bill service work accurately and know    when to offer a service contract
• Keep track of a piece of equipment as it moves between customers or contracts
• Automatically schedule preventive maintenance service work on equipment that is under contract
• Price your service contracts based on rates per piece of equipment on the contract
• Instantly know whether a piece of equipment is covered by a service contract
• Make sure you propose a service contract on every piece of equipment you sell
• Track each piece of equipment returned to the manufacturer for exchange, repair or replacement
• Keep track of metered usage on certain equipment

STANDARD EQUIPMENT MODEL FEATURES

• Standard preventive maintenance schedules
• General warranty periods and warranty periods for up to 10 components
• Skills/training needed for servicing
• Default contract pricing
• Vendor/Manufacturer information

CUSTOMER EQUIPMENT FEATURES

• Track by serial #, tag #, or system I.D.
• Specific warranty dates based on model
• Sales information
• Loan, rent, out-of-service indicator
• Complete contract history
• Contract pricing by seial number
• Complete history of service orders
• Meter reading history
• Preventive maintenence history
• Revenue/Cost information by S/N

PREVENTIVE MAINTENANCE FEATURES

• Up to 10 schedules per equipment model
• Based on time elapsed or metered usage
• Generate PM service orders for equipment

RETURN AUTHORIZATIONS

• Track returns for credit, repair, exchange warranty work by serial number
• Internal or customer-owned equipment
• Estimated times, cost, special instructions
• Optionally relate to specific service orders
• Integrate with Purchasing, Inventory, and A/P for complete tracking of RA
• Inquiry for RA status

INTEGRATION WITH CONTRACTS AND SERVICE ORDERS

• Assign to contracts and service orders
• Anaysis of service and profitability by equipiment and/or contract

INTERFACE WITHINVENTORY/SALES

• Automatically create Equipment records records for sold equipment
• Integrate with Parts Inventory and Purchasing